Questions, Concerns, Want to Learn More About Us.
We are here to help you.
Connect with us to obtain general information or get answers to any questions you have. Our team is ready to assist you.
Customer Care
1-888-572-9881
| Monday - Friday | 8 am -9 pm | After 7 pm, please leave a message with your name, number and concern. We will return your call. |
| Weekends | 9 am - 9 pm | Please leave a message with your name, number and concern. We will return your call. |
Connect with us for general information or answers to any questions you have.
Mobile App Support
We encourage you to reach out to us if you have any general questions or require further assistance with our services. Our customer service representatives are trained to address a wide range of inquiries related to account management, transaction history, online banking features, and more.
Lost or Stolen Debit Card?
If you have misplaced or if your debit card has been lost or stolen, it is crucial to take immediate action to protect your account and prevent unauthorized access. We prioritize the security of your funds, and we are here to assist you in such situations.
Secure Email
To ensure the privacy and security of your sensitive information, we strongly encourage you to send us a secure and encrypted email. The protection of your personal and financial data is an effective way to maintain confidentiality throughout the communication process.
How did we do?
Our growth and success depends on us delivering excellent service. We would love to hear from you about your experience.
Complaint
At Guaranty Bank & Trust, we are committed to providing you with the best services at all times. In the unlikely situation that you are dissatisfied, please contact us as soon as possible.
Report Fraud
If you suspect fraudulent activity on your Guaranty Bank & Trust account, immediately call at (888) 572-9881 or email fraud@gnty.com
Mailing Address
Guaranty Bank & Trust, NA
P.O. Box 1158
Mount Pleasant, Texas 75456-1158
TRS Disclaimer
1 Guaranty Bank & Trust accepts third-party telecommunications relay service calls at all of our locations. Please be advised that we value your privacy and your confidentiality, therefore, you or your relay provider will be required to authenticate your identity prior to being given any information regarding your account.