Message From CEO - Re-Opening
May 27, 2020
The impacts of COVID-19 continue to affect our communities but our priorities have not wavered. We continue to provide uninterrupted service to our customers while supporting and providing a safe work environment for our employees. Additionally, we have supported our communities hit hard by the COVID-19 pandemic through contributions to local charities that are on the front lines during this pandemic of over $220,000.
We plan to reopen select lobbies on Monday, June 1st, and to follow local recommendations and restrictions on the number of customers that may enter our location lobbies at one time. Lobbies may remain closed if the risk to our customers, employees and the public health remains elevated. Guaranty locations in counties that are designated as a “hot spot”, as defined by the Centers for Disease Control, will remain closed until the county has cleared the designation for a two-week period. Please visit our website at gnty.com for the most up-to-date hours of operation for our locations.
When lobbies are re-opened, you will notice new and enhanced safety measures to help protect you, our communities, and our employees. The following safety measures are in place at all open locations:
- Employees will wear face masks and customers are encouraged to wear them too
- Hand sanitizer is available throughout the lobby
- Enhanced cleaning and frequent disinfectant of high contact surfaces
- Social distancing procedures and floor markers for our employees and customers
- Managed capacity
- Our opening hour, from 9:00 to 10:00 a.m., is reserved for high-risk customers
- Temperature screenings are available to all employees
- Employees are encouraged to follow the CDC recommended handwashing procedures
For customers who prefer to bank from locations other than our lobbies, our technology investments over the past several years provide easy and convenient access to your account information through online or mobile banking. I am proud to say that Guaranty’s digital banking capabilities are on par with some of the largest banks in the country. You can also open a new deposit account in fewer than 10 minutes online or request a video conference with one of our bankers. Please contact us if these alternate digital services appeal to you. As we all navigate these new and unusual challenges brought about by COVID-19, our Bank will continue to provide the services and treatment that you expect and deserve.
Digital Banking Solutions
New Online Account Opening Platform
Open a checking, savings, money market, or 12-month CD in 5-minutes using your computer, tablet, or phone. Starting June 1st, visit gnty.com/open today to open an account online.
New Video Conference Appointment via Zoom
We now offer virtual meetings via Zoom. It’s the easiest and most efficient way to meet with your banker.
Banking from the Comfort of Your Own Home
Free Online Banking with Bill Pay as well as Free Mobile Banking is an easy and secure way to access and manage your bank accounts anytime, anywhere! If you do not have the bank app, then text GBTAPP to 313131 and you will receive a link to the app.
As in the past, Guaranty will continue to stand by our communities and customers during this unprecedented event. We have always managed our bank with the goal to maintain the necessary strength and stability to weather any storm. There will no doubt be continued challenging days ahead, but there is no doubt that better days lie ahead as well.